No one cares more about the customer experience than Floor & Sofa Care, just read the reviews we recieve
Whether it's from a customer being over the moon with a stain removal service, or a customer delighted with our high standards of cleaning, our customers throughout Gloucester and the Forest of Dean speak highly of us—recommending our high quality carpet and upholstery cleaning services.
Showing our most recent customer reviews. We have over 888 verified reviews from satisfied customers.
"After a coffee disaster during a work-from-home meeting, I thought my office chair was ruined. Floor and Sofa Care came out the same day and worked wonders. The stain is completely gone and they even deodorised it. Such a relief! Their quick response and expertise saved my favourite chair."
"Had my three-piece suite cleaned yesterday and I'm absolutely amazed at the results. It's a light cream colour and had gotten quite grubby over the years, especially the armrests. Now it looks like new again. The team was professional, friendly and took great care moving furniture around. Worth every penny!"
"Really thorough job on our living room and stairs carpet. They moved all the furniture and even found some toys under the sofa! The carpet looks fantastic and feels so fresh. Only giving 4.5 stars as they were running a bit late, but they did call to let us know. Would definitely use again."
"Cannot recommend these guys enough! They cleaned our carpets throughout the house before we moved in. They were able to remove old stains that the previous owners had left, and the carpets now look and smell amazing. Very reasonable prices for such professional service."
"Had my grandmother's old armchair cleaned - it's been in the family for 40 years! They were so careful with it and really knew their stuff about vintage fabrics. They even noticed and fixed a small tear in the piping. Absolutely fantastic service, will be using them again."
"Our teenage son had spilled energy drinks on his bedroom carpet and tried to clean it himself - making it worse! Floor and Sofa Care came to the rescue and managed to remove not just the stains but also the sticky residue. They gave us some great advice about future spills too. Very impressed!"
"Used their services for my office's reception area sofas and carpets. The difference is incredible - everything looks new again. They worked after hours to avoid disrupting our business and were incredibly efficient. Already booked them for our other office location."
"After a red wine disaster at our dinner party, I called Floor and Sofa Care in a panic. They fitted us in the next morning and completely removed the stain from our cream carpet. You'd never know it happened! Their knowledge about different types of stains is impressive. Great service!"
"Had my leather sofa cleaned and conditioned - what a difference! They explained everything they were doing and why, which I really appreciated. The leather looks and feels so much better now. They even helped me understand how to maintain it properly between professional cleans."
"They cleaned all the carpets in our holiday let between guests. Not only did they do an amazing job, but they were also super flexible with timing to fit around our bookings. The carpets dried really quickly too, which was essential for us. Highly recommend for any holiday property owners!"
At Floor and Sofa Care we believe in providing totally transparent pricing with all carpet and upholstery cleaning services we offer throughout Gloucester and the Forest of Dean regions. There are no hidden extras or any surcharges, everything is included as standard, this is what our carpet and upholstery cleaning service includes:
Dynamic Rinse™ dynamically adjusts to what we are cleaning and caring for, this includes the depth and density of the pile or the weave and the type and level of soiling. Dynamic Rinse™ ensures your carpets and upholstery remain looking cleaner, smelling fresher, and feeling more luxurious for longer, increasing the interval between cleans. Dynamic Rinse™ saves you money by keeping your home looking great for longer and saving you time from dusting and polishing by helping to reduce surface dust.
We include a bacteriacidal additive in the rinsing and soil extraction process as standard. Sanitising kills 99.999% of germs, virus's & bacteria, including MRSA, Norovirus, E. coli and more, helping to eliminate odours at the source. Sanitising not only gives you peace of mind but helps keep your home smelling fresh.
We use Pet safe carpet, rug & upholstery cleaning chemicals to ensure no harm comes to your beloved best friends, keeping your fury family safe.
Floor and Sofa Care prioritise using cleaning solutions that are certified as Eco-friendly, whilst also being highly effective. Combined with Dynamic Rinse™ and our truck-mounted carpet cleaning machines, we are able to maintain one of the the greenest carpet and upholstery cleaning services possible. Protecting the environment is very important to us.
Effective carpet and upholstery cleaning is about more than just equipment, it requires knowledge of fibres, understanding how different materials respond to moisture and cleaning agents, and applying the right techniques to remove soil without causing damage. At Floor & Sofa Care, we follow industry leading processes designed to clean thoroughly while maintaining the integrity of the fibres we work with.
With more than 25 years experience, we have worked with a wide range of carpets and upholstery fabrics, from synthetic blends to delicate natural fibres, each one requiring a different approach, and experience ensures we select the safest and most effective cleaning process.
Not all cleaning systems achieve the same results. We use high-performance truck-mounted carpet cleaning machines, which provides more suction and higher water temperatures than other carpet cleaning specialists. This means deeper soil removal, minimal to zero residues, and significantly faster drying times, typically within two hours, depending on fabric type and ventilation.
Carpet and upholstery cleaning is not a one-size-fits-all process. Each job is assessed individually, taking into account fibre type, level of soiling, and previous treatments. We use controlled moisture cleaning methods to prevent over-wetting, along with fibre-specific cleaning solutions that target dirt without weakening the fibres. Our approach helps carpet fibres and upholstery fabrics retain their original feel and appearance while ensuring a deep and effective clean.
Cleaning carpets and upholstery correctly requires professional knowledge. Our technicians are fully trained in fibre identification, stain treatment, and controlled moisture cleaning to ensure that each cleaning method and process is tailored to the item. Using the wrong techniques often result in shrinkage, colour bleeds, warping, colour loss and residues that attract dirt at a much faster rate. Our team understands how to avoid these issues and apply safe, effective cleaning techniques.
Wool carpets and rugs are highly absorbent and require specialist care to avoid shrinkage, texture distortion, and colour fading. We use Wool Safe approved cleaning solutions and techniques that are designed specifically for wool and other natural fibres, ensuring a safe and effective clean without compromising softness or durability.
Health and safety is a major part of the cleaning process, particularly in homes with children, pets, or allergy-sensitive individuals. The products we use are non-toxic and biodegradable, reducing the risk of irritation while maintaining effective stain and odour removal. We also use anti-microbial treatments where necessary to help reduce allergens, bacteria, and dust mites.
We regularly receive feedback from customers, and we use this information to maintain and improve our services. Many of our customers return to us for regular cleaning because they value a service that is consistent, professional, reliable and trust-worthy.
If you have any questions about our cleaning processes, materials, or equipment, please call 01452 929 901 for more details.
"We've used Floor and Sofa Care twice now - once for our living room carpet and recently for our dining room chairs. Both times they've been brilliant. What stands out is their attention to detail and how knowledgeable they are about different fabrics and cleaning methods. Our carpets dry much faster compared to other cleaning companies we've used in the past."
"Called these guys after our dog had an accident on our new carpet. They came out the next day and did an amazing job. Not only did they remove the stain completely, but they also treated the area to remove any lingering odours. Very reasonable prices too. Will definitely use them again for regular carpet cleaning."
"I honestly didn't think my cream sofa could be saved after my toddler got hold of some felt tips, but the team at Floor and Sofa Care worked magic! They were so professional from start to finish - arrived exactly when they said they would and explained everything they were doing. The sofa looks brand new again. Really impressed with their service and would definitely recommend."
Leading upholstery manufacturers use and recommend Floor & Sofa Care to help protect the quality of their furniture and safeguard their brand’s reputation.
Floor & Sofa Care carpet cleaning services & are recommended by all leading carpet manufactures as the preferred and most thorough method of cleaning, extending the carpets warranty.
©2025 Floor & Sofa Care – Dynamic Rinse™ and SpotGuard™ are unregistered trademarks of Floor & Sofa Care and are protected under UK common law, including passing off rights.
